All Systems Operational

Updated a few seconds ago

Brisbane DC




Operational

Phone System




Operational

Melbourne DC




Operational

Scheduled Maintenance

Scheduled Maintenance: Melbourne PDU Infrastructure UpgradePlanned Maintenance

Schedule

November 12, 2025 10:00PM - November 13, 2025 4:00AM AEST

Components

Melbourne DC

Locations

Wordpress Hosting, DNS servers

Description

We're upgrading all Power Distribution Units (PDUs) across our racks to next-generation units with individual outlet monitoring and metering. This will provide real-time power consumption metrics and improved alerting capabilities for better operational oversight. Maintenance Details: - Date/Time: 12th of November 2025 - 10:00 PM to 4:00 AM AEST (outside business hours) - Duration: 6-hour maintenance window - Scope: All equipment across all racks at our Melbourne Data Centre Work Procedure & Impact: For dual-powered equipment (majority of infrastructure): - We'll work on one power feed at a time to minimise the likelihood of any power interruption to hardware due to the redundant feed. - However, whilst every effort will be made to avoid downtime due to the use of dual power feeds, there is still a possibility that hardware may lose power temporarily. For single-power supply equipment: - For hardware with only one power supply, devices will experience 1-2 brief power interruptions (10-15 minutes each maximum) during the migration window. - Colocation client: If you have any hardware with only 1 power supply, please turn these off at 10PM, if not off when we do swap the PDU, we will power your hardware down manually. Real-Time Updates: Monitor our status page for live updates during the maintenance: https://fluccs.status.io/ Questions or Concerns? If you have specific concerns about your equipment, please submit a support ticket through your client area. We appreciate your understanding as we work to improve our infrastructure capabilities.

History (Last 14 days)

Email issue on SmarterMailOperational

Incident Status

Operational


Components

Brisbane DC


Locations

Email Platform



October 15, 2025 10:27AM AEST
[Investigating] There is currently issue with outgoing emails on SmarterMail server. We are investigating it and will keep you updated with the progress.

October 15, 2025 11:35AM AEST
[Investigating] We Have identified the cause of the issue and are working on a resolution to the issue currently

October 15, 2025 4:36PM AEST
[Identified] we are working with the developers of a system that we utilize that is causing the outage currently and are waiting on an update from them on the solution to the issue

October 15, 2025 5:10PM AEST
[Resolved] Summary: We experienced an issue affecting inbound and outbound email delivery across our SmarterMail platform due to a fault in our external spam filtering system. During the event, some messages were temporarily queued for later delivery, while others were rejected or bounced back to senders. Root Cause: A software error in the spam filtering system prevented normal mail routing. The issue was escalated to the vendor’s development team, who applied a fix that restored mail flow. Resolution: The filtering system has been corrected and verified operational. Queued mail has been successfully delivered, and new messages are processing normally. Current Status: ✅ All services are fully operational. No further action is required by customers. Next Steps: We are reviewing additional monitoring and failover controls to prevent similar disruptions in the future.
cairns.myownserver.net Incoming service disruption.Operational

Incident Status

Operational


Components

Brisbane DC, Phone System


Locations

Client area, Support portal, Email Platform, Linux Web Hosting, Windows Web Hosting, Brisbane Office



October 13, 2025 3:14AM AEST
[Investigating] We have identified that the incoming email service may be impacted after the Plesk update. We are continuing our investigation and will keep this page updated.

October 13, 2025 6:10AM AEST
[Resolved] The incoming email service issue is now resolved. If you come across any issues, please let us know via the support section in the client area.