All Systems Operational

Updated a few seconds ago

Brisbane DC




Operational

Phone System




Operational

Melbourne DC




Operational

History (Last 14 days)

Description

We are performing a scheduled upgrade to our Plesk DNS cluster. This maintenance is part of our ongoing effort to enhance the performance, stability and overall reliability of our global DNS infrastructure. Affected Services: - Affected: DNS record management via Plesk control panels. - Not Affected: DNS resolution (websites/email remain online), Client Area DNS, cPanel, Interworx, and third-party DNS providers. Maintenance Window: - Start: Saturday, 31st January 2026 at 11:30 PM AEST - End: Sunday, 1st February 2026 at 1:30 AM AEST Impact: DNS resolution will continue to function normally during this window; your websites and services will remain reachable. However, please do not make any changes to DNS records through the Plesk interface during this period, as updates may not sync correctly. If you have any questions or concerns, please open a support ticket from your client area and our team will be happy to assist you.


Components

Brisbane DC


Locations

Linux Web Hosting, Windows Web Hosting, DNS servers


Schedule

January 31, 2026 11:30PM - February 1, 2026 1:30AM AEST



January 31, 2026 11:24PM AEST
UPDATE

We are starting the scheduled maintenance.

February 1, 2026 6:30AM AEST
UPDATE

The upgrade maintenance is still in progress, and we will share an update once it is completed.

February 1, 2026 5:37PM AEST
UPDATE

The upgrade maintenance has been completed. We are currently doing post-upgrade checks and closely monitoring the server for any issues.

February 4, 2026 1:52AM AEST
UPDATE

The upgrade and maintenance have been completed. Please submit a ticket through your client area if you encounter any issues.

Description

We will perform the upgrade of Smartermail on 02 February 2026 at 10:00 PM AEST. Description of work: Windows updates and Smartermail update Maintenance Window: Planned Start: Monday, February 02, 2026, 10:00 PM Expected End: Tuesday, February 03, 2026, 12:00 AM Impact: During the maintenance window, we will need to reboot the server several times to apply Windows updates. We estimate that the reboot will take 5-10 min and might occur 2-3 times in the first 60 min of the maintenance window. Once the Windows updates are completed, we will run the Smartermail update, and we estimate that emails will be unavailable for 25 minutes to 40 minutes. Expected outage period: Windows updates: 5-10 minutes, 2-3 times Smartermail upgrade: 20-40 minutes If you have any questions, please open a ticket from your client area, and we will be happy to address any concerns you may have.


Components

Brisbane DC


Locations

Email Platform


Schedule

February 2, 2026 11:00PM - February 3, 2026 12:00AM AEST



February 2, 2026 10:03PM AEST
UPDATE

We are starting the smatermail upgradation process.

February 2, 2026 11:58PM AEST
UPDATE

The SmarterMail upgrade has been completed. If you face any issues or have any concerns, please submit a ticket through your client area.