Description

We will perform the upgrade of Smartermail on 19th November 2025 at 11 PM AEST. Description of work: Windows updates and Smartermail update Maintenance Window: Planned Start: November 19, 2025 11:00PM Expected End: November 20, 2025 01:00AM Impact: During the maintenance window, we will need reboot the server several times to apply Windows updates. We estimate that the reboot will take 5-10 min and might occur 2-3 times in the first 60 min of the maintenance window. Once the Windows updates are completed, we will run the Smartermail update, and we estimate that emails will be unavailable for 25 minutes to 40 minutes. Expected outage period: Windows updates: 5-10 minutes 2-3 times Smartermail upgrade: 20-40 minutes If you have any questions, then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Email Platform

Schedule

November 19, 2025 11:00PM - November 20, 2025 1:00AM AEST

Description

We're upgrading all Power Distribution Units (PDUs) across our racks to next-generation units with individual outlet monitoring and metering. This will provide real-time power consumption metrics and improved alerting capabilities for better operational oversight. Maintenance Details: - Date/Time: 12th of November 2025 - 10:00 PM to 4:00 AM AEST (outside business hours) - Duration: 6-hour maintenance window - Scope: All equipment across all racks at our Melbourne Data Centre Work Procedure & Impact: For dual-powered equipment (majority of infrastructure): - We'll work on one power feed at a time to minimise the likelihood of any power interruption to hardware due to the redundant feed. - However, whilst every effort will be made to avoid downtime due to the use of dual power feeds, there is still a possibility that hardware may lose power temporarily. For single-power supply equipment: - For hardware with only one power supply, devices will experience 1-2 brief power interruptions (10-15 minutes each maximum) during the migration window. - Colocation client: If you have any hardware with only 1 power supply, please turn these off at 10PM, if not off when we do swap the PDU, we will power your hardware down manually. Real-Time Updates: Monitor our status page for live updates during the maintenance: https://fluccs.status.io/ Questions or Concerns? If you have specific concerns about your equipment, please submit a support ticket through your client area. We appreciate your understanding as we work to improve our infrastructure capabilities.

Components

Melbourne DC

Locations

Wordpress Hosting, DNS servers

Schedule

November 12, 2025 10:00PM - November 13, 2025 4:00AM AEST