March 2025

Security Update on cairns.myownserver.net

March 30, 2025 10:23PM AEST

Security Update on cairns.myownserver.netPlanned Maintenance

Description

We will be performing a minor routine update of Plesk and CloudLinux on the server to improve the security, reliability, and performance of the server. Description of work: Security and Plesk update Maintenance Window: Start Date: Sunday 30 March 2025 - 10:00 PM AEST End Date: Sunday 30 March 2025 - 11:00 PM AEST Impact: During the maintenance, we will need to reboot the server to apply the updates. Expected outage period: 15-25 min If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Linux Web Hosting

Schedule

March 30, 2025 10:00PM - March 30, 2025 11:00PM AEST

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March 30, 2025 9:45PM AEST

[Update] We are conducting scheduled maintenance on the server. We will keep this status page updated.

March 30, 2025 10:23PM AEST

[Update] The server maintenance has been completed. All the services are responding fine.

Email issue on cairns.myownserver.net

March 14, 2025 3:57AM AEST

Email issue on cairns.myownserver.netService Disruption

Incident Status

Service Disruption

Components

Brisbane DC

Locations

Windows Web Hosting

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March 14, 2025 2:55AM AEST

[Investigating] We are experiencing email issues on the server. We are investigating this further. we will keep you posted.

March 14, 2025 3:57AM AEST

[Resolved] Email issues on the server is resolved. If you come across any issues for email delivery, please let us know via the support section in the client area.

solusvm2-mel-06.myownserver.net - emergency maintenance

March 8, 2025 10:06AM AEST

solusvm2-mel-06.myownserver.net - emergency maintenanceService Disruption

Incident Status

Service Disruption

Components

Brisbane DC, Phone System

Locations

Client area, Support portal, Email Platform, Linux Web Hosting, Windows Web Hosting, Brisbane Office

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March 8, 2025 9:42AM AEST

[Investigating] We are facing some issue on the server and we are investigating it further. Will keep you posted.

March 8, 2025 10:06AM AEST

[Resolved] The server is up and operational again. All the services are restored as normal now.

Security update on fraser.myownserver.net

March 3, 2025 12:30AM AEST

Security update on fraser.myownserver.netPlanned Maintenance

Description

We will be performing a minor routine Windows and Plesk updates on the server to improve the security, reliability, and performance of the server. Description of work: Windows Security and Plesk update Maintenance Window: Start Date: Sunday 2nd March, 2025 - 10:00 PM AEST End Date: Sunday 2nd March, 2025 - 10:30 PM AEST Impact: During the maintenance, we will need to reboot the server to apply the updates. Expected outage period: 15-25 min If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Windows Web Hosting

Schedule

March 2, 2025 10:00PM - March 2, 2025 10:30PM AEST

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March 2, 2025 10:03PM AEST

[Update] As scheduled, we are starting maintenance on the server now.

March 3, 2025 12:30AM AEST

[Update] We have completed the maintenance. All the services are responding fine on the server. If you encounter any problems, please do not hesitate to contact us through your client area.

Smartermail Server Upgrade

March 2, 2025 12:42AM AEST

Smartermail Server Upgrade Planned Maintenance

Description

We will perform the upgrade of Smartermail on Saturday 01/03/2025 at 11 : 30 PM AEST. Description of work: Windows updates and Smartermail update Maintenance Window: Planned Start: March 1, 2025 11:30 PM Expected End: March 2 , 2025 01:00AM mpact: During the maintenance window, we will need reboot the server several times to apply Windows updates. We estimate that the reboot will take 5-10 min and might occur 2-3 times in the first 60 min of the maintenance window. Once the Windows updates are completed, we will run the Smartermail update, and we estimate that emails will be unavailable for 25 minutes to 40 minutes. Expected outage period: Windows updates: 5-10 minutes 2-3 times Smartermail upgrade: 20-40 minutes If you have any questions, then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC, Phone System

Locations

Client area, Support portal, Email Platform, Linux Web Hosting, Windows Web Hosting, Brisbane Office

Schedule

March 1, 2025 11:30PM - March 2, 2025 1:00AM AEST

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March 1, 2025 11:56PM AEST

[Update] We have started the Smartermail upgrade task on the server

March 2, 2025 12:42AM AEST

[Update] The Smartermail Maintenance is completed now. All the services are online. If you face any issues, please open a ticket through your client area.

February 2025

Emergency reboot - brisbane.myownserver.net

February 25, 2025 8:11AM AEST

Emergency reboot - brisbane.myownserver.netOperational

Incident Status

Operational

Components

Brisbane DC

Locations

Client area, Support portal

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February 20, 2025 1:56PM AEST

[Investigating] We are rebooting the brisbane.myownserver.net server as some services are not responding.

February 20, 2025 2:25PM AEST

[Monitoring] The server has successfully come back online after the reboot and all services are functioning properly on the server. Also, the Client Area portal is up and running. We will continue to monitor the system closely to ensure everything remains stable and provide further updates.

February 25, 2025 8:11AM AEST

[Resolved] Services are back online and responding correctly

Security Update on cairns.myownserver.net

February 23, 2025 9:50PM AEST

Security Update on cairns.myownserver.netPlanned Maintenance

Description

We will be performing a minor routine update of Plesk and CloudLinux on the server to improve the security, reliability, and performance of the server. Description of work: Security and Plesk update Maintenance Window: Start Date: Sunday 23rd February, 2025 - 09:30 PM AEST End Date: Sunday 23rd February, 2025 - 10:30 PM AEST Impact: During the maintenance, we will need to reboot the server to apply the updates. Expected outage period: 15-25 min If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Email Platform, Linux Web Hosting, Windows Web Hosting

Schedule

February 23, 2025 9:30PM - February 23, 2025 10:30PM AEST

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February 23, 2025 9:32PM AEST

[Update] We have started the maintenance work on the server cairns.myownserver.net.

February 23, 2025 9:50PM AEST

[Update] The scheduled maintenance on the server is completed. All the services are responding fine after the server reboot.

Emergency maintenance -SpamFilter-1 server

February 21, 2025 3:19AM AEST

Emergency maintenance -SpamFilter-1 serverPlanned Maintenance

Description

We will be conducting emergency maintenance for SpamFilter-1 server tonight. Once the changes have been successfully completed, we will provide an update here. If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Email Platform

Schedule

February 19, 2025 11:00PM - February 20, 2025 3:00AM AEST

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February 19, 2025 11:03PM AEST

[Update] As scheduled, we are starting with the maintenance. We will keep posting updates as we progress.

February 20, 2025 2:55AM AEST

[Update] We are still working on the maintenance. We will update here as we progress.

February 20, 2025 7:47PM AEST

[Update] We will be conducting emergency maintenance for the SpamFilter-1 server tonight at 11:00 PM. We will provide an update here once the changes have been completed. If you have any questions, please open a ticket from your client area, and we will be happy to address them.

February 20, 2025 11:00PM AEST

[Update] As scheduled, we are starting with the maintenance. We will keep posting updates as we progress.

February 21, 2025 1:14AM AEST

[Update] The maintenance work is taking more time than expected. We are still working on the maintenance. We will update here as we progress.

February 21, 2025 3:19AM AEST

[Update] The maintenance has been completed.

Spam Filter service disruption

February 15, 2025 2:10AM AEST

Spam Filter service disruptionService Disruption

Incident Status

Service Disruption

Components

Brisbane DC

Locations

Email Platform

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February 14, 2025 1:58PM AEST

[Investigating] It has been noticed that the Spam Filter server has some issues when accessing the spam filter panel and there might be a delay in receiving emails. The support team is working on this issue, We will keep you updated with the status.

February 14, 2025 5:19PM AEST

[Investigating] Spamexpert team is still working on the issue and we will let you know once this issue is resolved. Meanwhile, your time and patience will be appreciated.

February 15, 2025 12:09AM AEST

[Investigating] This is to let you know that we are still investigating the cause of the problem with the help of a spamexpert team. We will keep you informed as we progress.

February 15, 2025 2:10AM AEST

[Resolved] The spam filter server has been successfully repaired, and email delivery is now functioning correctly. Should you encounter any difficulties when sending or receiving emails, please do not hesitate to reach out to us via the support section in the client area.

weipa.myownserver.net server Reboot

February 3, 2025 12:45PM AEST

weipa.myownserver.net server RebootOperational

Incident Status

Operational

Components

Brisbane DC, Phone System

Locations

Client area, Support portal, Email Platform, Linux Web Hosting, Windows Web Hosting, Brisbane Office

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February 3, 2025 8:45AM AEST

[Investigating] We are facing issues on the "weipa.myownserver.net" server. Our team is working on the issue. We will keep you posted on the updates.

February 3, 2025 10:22AM AEST

[Investigating] Our team is working on the server issue. In the Meantime, we are restoring the server from back to another cloud server. We will keep you posted on the further updates.

February 3, 2025 12:45PM AEST

[Resolved] We’ve successfully resolved the booting issue on the original server, and it’s now back online with the previous kernel. All services are up and running smoothly. Please note that any emails sent while the outage was occurring may have been bounced back to the senders. If you experience any further issues, don’t hesitate to open a support ticket through your client area.

January 2025

Scheduled Maintenance: SmarterMail Update

January 26, 2025 12:42AM AEST

Scheduled Maintenance: SmarterMail UpdatePlanned Maintenance

Description

We will perform the upgrade of Smartermail on Friday 25/01/2025 at 11 PM AEST. Description of work: Windows updates and Smartermail update Maintenance Window: Planned Start: January 25, 2025 11:00PM Expected End: January 26, 2025 01:00AM Impact: During the maintenance window, we will need reboot the server several times to apply Windows updates. We estimate that the reboot will take 5-10 min and might occur 2-3 times in the first 60 min of the maintenance window. Once the Windows updates are completed, we will run the Smartermail update, and we estimate that emails will be unavailable for 25 minutes to 40 minutes. Expected outage period: Windows updates: 5-10 minutes 2-3 times Smartermail upgrade: 20-40 minutes If you have any questions, then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC, Phone System

Locations

Client area, Support portal, Email Platform, Linux Web Hosting, Windows Web Hosting, Brisbane Office

Schedule

January 25, 2025 11:00PM - January 26, 2025 1:00AM AEST

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January 25, 2025 11:38PM AEST

[Update] We have started the Smartermail upgrade task on the server

January 26, 2025 12:42AM AEST

[Update] The Smartermail Maintenance is completed now. All the services are online. If you face any issues, please open a ticket through your client area.

Server reboot - weipa.myownserver.net

January 19, 2025 11:49PM AEST

Server reboot - weipa.myownserver.netPlanned Maintenance

Description

We will be performing a minor routine update of Plesk and Centos/CloudLinux on the server in order to improve the security, reliability and the performance of the server. Description of work: Security and Plesk update Maintenance Window: Start Date: Sunday 19th January, 2025 - 11:30 PM AEST End Date: Monday 20th January, 2025 - 12:30 AM AEST Impact: During the maintenance, we will need to reboot the server to apply the updates. Expected outage period: 15-20 min If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have

Components

Brisbane DC

Locations

Windows Web Hosting

Schedule

January 19, 2025 11:30PM - January 20, 2025 12:30AM AEST

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January 19, 2025 11:37PM AEST

[Update] We are performing the scheduled maintenance and reboot now.

January 19, 2025 11:49PM AEST

[Update] The scheduled maintenance on the server is completed. All the services are responding fine after the server reboot.

Server reboot - nsb.name-servers.net.au

January 15, 2025 1:13AM AEST

Server reboot - nsb.name-servers.net.auPlanned Maintenance

Description

We will be conducting a maintenance on one of our DNS name servers - nsb.name-servers.net.au The expected downtime will be around 30 Minutes. Once the changes have been successfully completed, we will provide an update here. Description of work: Security updates and reboot Maintenance Window: Start Date: Wednesday 15th January, 2025 - 1:00 AM AEST End Date: Wednesday 15th January, 2025 - 2:00 AM AEST Impact: During the maintenance, we will need to reboot the server to apply the updates. Expected outage period: 20-30 mins If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Email Platform, Linux Web Hosting, Windows Web Hosting

Schedule

January 15, 2025 1:00AM - January 15, 2025 2:00AM AEST

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January 15, 2025 1:00AM AEST

[Update] We have started the maintenance work on the server

January 15, 2025 1:13AM AEST

[Update] Maintenance has been completed now. All the services are working on the server. If you face any issues, please open a ticket through your client area.

Memory Upgrade on cp-rh-101.myownserver.net

January 14, 2025 10:52PM AEST

Memory Upgrade on cp-rh-101.myownserver.netPlanned Maintenance

Description

We are performing a Memory upgrade on the server to boost the performance. The memory upgrade will be done tonight followed by a server reboot as required. We will keep the status page updated in the process.

Components

Brisbane DC

Locations

Linux Web Hosting

Schedule

January 14, 2025 10:30PM - January 14, 2025 11:00PM AEST

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January 14, 2025 10:38PM AEST

[Update] We have started the maintenance work on the server

January 14, 2025 10:52PM AEST

[Update] Maintenance has been completed now. All the services are working on the server. If you face any issues, please open a ticket through your client area.

December 2024

Reboot- toowoomba.myownserver.net

December 14, 2024 10:20PM AEST

Reboot- toowoomba.myownserver.netPlanned Maintenance

Description

We will be performing a server reboot to reflect the recent backup agent updates on the server. This will improve the smooth operation of backup functionality of the server. . Description of work: Acronis backup agent updates Maintenance Window: Start Date: Saturday 14th Dec 2024 - 10:00 PM AEST End Date: Saturday 14th Dec 2024 - 11:00 PM AEST Expected outage period: 15-20 min If you have any questions, then please open a ticket from your client area and we will be happy to address any concerns you may have

Components

Brisbane DC, Phone System

Locations

Client area, Support portal, Email Platform, Linux Web Hosting, Windows Web Hosting, Brisbane Office

Schedule

December 14, 2024 5:30PM - December 14, 2024 6:30PM AEST

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December 14, 2024 10:00PM AEST

[Update] We are performing the scheduled maintenance and reboot now.

December 14, 2024 10:20PM AEST

[Update] The scheduled maintenance is now complete. The server has been rebooted, and the latest updates for the backup agent have been applied.

Scheduled Maintenance: SmarterMail Update

December 7, 2024 11:44PM AEST

Scheduled Maintenance: SmarterMail UpdatePlanned Maintenance

Description

We will perform the upgrade of Smartermail Server on Saturday 7/12/2024 at 11 PM AEST. Description of work: Windows updates and Smartermail update Maintenance Window: Planned Start: December 7, 2024 11:00PM Expected End: December 8, 2024 01:00 AM Impact: During the maintenance window, we will need reboot the server several times to apply Windows updates. We estimate that the reboot will take 5-10 min and might occur 2-3 times in the first 60 min of the maintenance window. Once the Windows updates are completed, we will run the Smartermail update, and we estimate that emails will be unavailable for 25 minutes to 40 minutes. Expected outage period: Windows updates: 5-10 minutes 2-3 times Smartermail upgrade: 20-40 minutes If you have any questions, then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC, Phone System

Locations

Client area, Support portal, Email Platform, Linux Web Hosting, Windows Web Hosting, Brisbane Office

Schedule

December 7, 2024 11:00AM - December 8, 2024 1:00AM AEST

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December 7, 2024 11:00PM AEST

[Update] We have started the Smartermail upgrade task on the server

December 7, 2024 11:44PM AEST

[Update] The Smartermail Maintenance is completed now. All the services are online. If you face any issues, please open a ticket through your client area.

November 2024

Security Update on cairns.myownserver.net

November 24, 2024 8:41PM AEST

Security Update on cairns.myownserver.netPlanned Maintenance

Description

We will be performing a minor routine update of Plesk and CloudLinux on the server to improve the security, reliability, and performance of the server. Description of work: Security and Plesk update Maintenance Window: Start Date: Saturday 24th November, 2024 - 08:30 PM AEST End Date: Saturday 24th November, 2024 - 09:30 PM AEST Impact: During the maintenance, we will need to reboot the server to apply the updates. Expected outage period: 15-25 min If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Email Platform, Linux Web Hosting, Windows Web Hosting

Schedule

November 24, 2024 8:30PM - November 24, 2024 9:30PM AEST

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November 24, 2024 8:29PM AEST

[Update] We have started the maintenance work on the server cairns.myownserver.net.

November 24, 2024 8:41PM AEST

[Update] The scheduled maintenance on the server is completed. All the services are responding fine after the server reboot.

Scheduled Maintenance: SmarterMail Update

November 21, 2024 12:29AM AEST

Scheduled Maintenance: SmarterMail UpdatePlanned Maintenance

Description

We will perform the upgrade of Smartermail on Wednesday 20/11/2024 at 11 PM AEST. Description of work: Windows updates and Smartermail update Maintenance Window: Planned Start: November 20, 2024 11:00PM Expected End: November 21, 2024 01:00AM Impact: During the maintenance window, we will need reboot the server several times to apply Windows updates. We estimate that the reboot will take 5-10 min and might occur 2-3 times in the first 60 min of the maintenance window. Once the Windows updates are completed, we will run the Smartermail update, and we estimate that emails will be unavailable for 25 minutes to 40 minutes. Expected outage period: Windows updates: 5-10 minutes 2-3 times Smartermail upgrade: 20-40 minutes If you have any questions, then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Email Platform

Schedule

November 20, 2024 11:00PM - November 21, 2024 1:00AM AEST

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November 20, 2024 11:09PM AEST

[Update] We have started the Smartermail upgrade task on the server

November 21, 2024 12:29AM AEST

[Update] The Smartermail Maintenance is completed now. All the services are online. If you face any issues, please open a ticket through your client area.

Emrgency reboot: SmarterMail

November 18, 2024 8:02AM AEST

Emrgency reboot: SmarterMailPlanned Maintenance

Description

We're performing emergency reboot to apply security updates on our server. We expect these updates to take around 10-15 Minutes. Once the updates have been successfully completed, we will provide an update here. Description of work: Security patch Maintenance Window: Start Date: Monday 18th November, 2024 - 07.45 AM AEST End Date: Monday 18th November, 2024 - 08.15 AM AEST Impact: During the maintenance, we will need to reboot the server to apply the updates. Expected outage period: 15-20 min If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC

Locations

Email Platform

Schedule

November 18, 2024 7:45AM - November 18, 2024 8:15AM AEST

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November 18, 2024 7:47AM AEST

[Update] As per the schedule we are applying the security updates and rebooting the server now.

November 18, 2024 8:02AM AEST

[Update] Server has been rebooted and services are fine.

Security update on weipa.myownserver.net

November 17, 2024 10:06PM AEST

Security update on weipa.myownserver.net Planned Maintenance

Description

We will be performing a minor routine update of Plesk and CloudLinux on the server in order to improve the security, reliability and the performance of the server. Description of work: Security and Plesk update Impact: During the maintenance, we will need to reboot the server to apply the updates. Expected outage period: 15-20 min If you have any questions then please open a ticket from your client area and we will be happy to address any concerns you may have.

Components

Brisbane DC, Phone System

Locations

Client area, Support portal, Email Platform, Linux Web Hosting, Windows Web Hosting, Brisbane Office

Schedule

November 17, 2024 10:00PM - November 17, 2024 11:00PM AEST

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November 17, 2024 9:59PM AEST

[Update] We have started the maintenance work on weipa.myownserver.net.

November 17, 2024 10:06PM AEST

[Update] The scheduled maintenance is completed on the server. All the services are responding fine after the server reboot. If you face any problems, please open a support ticket from your client area.